Shipping policy

Heartwoodco LLC operates an international shipping framework designed to provide reliable and competitively priced delivery across our supported markets.

More than half of our products qualify for free standard delivery, depending on the item, destination, fulfilment centre, package size, weight, and freight requirements. Some products may have an additional shipping charge.

The exact shipping cost, including any applicable surcharge, is calculated based on your order and destination and will be clearly displayed at checkout before payment.

1. North America

United States

  • More than half of our products qualify for free standard delivery within the 48 mainland U.S. states

  • Some products may have a shipping charge depending on their size, weight, freight classification, or fulfilment location

  • Additional surcharges may apply to Alaska, Hawaii, remote locations, and high-cost ZIP codes

  • Orders are fulfilled from Fairview, NJ and Compton, CA

  • Delivery timeframe: 3–7 business days

  • The exact delivery charge, if applicable, will be shown at checkout

Canada

  • More than half of our products qualify for free standard delivery across Canada

  • Some products may have a shipping charge depending on size, weight, destination, or freight requirements

  • Additional surcharges may apply for remote northern, rural, or offshore areas

  • Orders are fulfilled from Brampton, Ontario

  • Delivery timeframe: 5–8 business days

  • The exact shipping cost will be shown at checkout before payment

2. Europe

United Kingdom

  • More than half of our products qualify for free standard delivery within mainland UK

  • Some products may have an additional shipping charge depending on size, weight, and fulfilment requirements

  • Additional surcharges may apply to Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands, and other remote locations

  • Orders are fulfilled from Ipswich

  • Delivery timeframe: 1–5 business days

  • The final shipping cost will be clearly displayed at checkout

European Union

  • Fulfilment centres: Magdeburg (Germany) and Madrid (Spain)

  • Many products qualify for free delivery within Germany

  • Other products may have a shipping charge depending on the product, destination, package size, weight, and carrier costs

  • Shipping charges may apply to other EU countries depending on distance and delivery requirements

  • Delivery timeframe:

    • Germany & Spain (DHL): 2–4 business days

    • Other EU countries (DHL Express): 4–7 business days

  • The exact shipping cost for your destination will be shown at checkout

3. Australasia

Australia

  • More than half of our products qualify for free standard delivery to mainland and metropolitan areas

  • Some products may have an additional shipping charge depending on their size, weight, fulfilment location, or freight requirements

  • Additional surcharges may apply for remote and regional areas

  • Orders are fulfilled from Melbourne

  • Delivery timeframe: 5–10 business days

  • The exact shipping cost will be displayed at checkout before payment

Additional Shipping Information

  • Delivery times may vary depending on the destination, carrier availability, and fulfilment centre.
  • Shipping costs may vary depending on the product, destination, size, weight, and freight requirements.
  • Remote, regional, offshore, or high-cost delivery areas may be subject to additional surcharges.
  • All applicable shipping charges are clearly displayed at checkout before you complete your purchase.
  • Courier partners may include FedEx, DHL, UPS, Palletways, and Team Global Express.

For any shipping questions or destination confirmation, please contact us before placing your order.