Shipping policy

HeartwoodCo LLC operates an international shipping framework designed to provide free standard delivery within mainland regions, with surcharges applied only where additional carrier costs apply (remote areas, offshore locations, or special freight requirements).

Shipping availability, pricing, and delivery methods depend on the destination and proximity to our fulfilment centres.

1. North America

United States

  • Free standard delivery to all 48 mainland U.S. states
  • Surcharges apply to Alaska and Hawaii
  • Additional surcharges may apply to remote or high-cost ZIP codes
  • Orders are fulfilled from Fairview, NJ and Compton, CA
  • Delivery timeframe: 3–7 business days

Canada

  • Free standard delivery across all 10 provinces
  • Orders are fulfilled from Brampton, Ontario
  • Additional surcharges may apply for remote northern or offshore areas
  • Delivery timeframe: 5–8 business days

2. Europe

United Kingdom

  • Free standard delivery within mainland UK
  • Surcharges apply to Northern Ireland, Scottish Highlands, Isle of Man, Channel Islands
  • Orders are fulfilled from Ipswich
  • Delivery timeframe: 1–5 business days

European Union

  • Fulfilment centres: Magdeburg (Germany) and Madrid (Spain)
  • Free delivery within Germany and Spain
  • Surcharges apply to other EU countries depending on distance and carrier costs
  • Delivery timeframe:
    • Germany & Spain (DHL): 2–4 business days
    • Other EU countries (DHL Express): 4–7 business days

3. Australasia

Australia

  • Free standard delivery to mainland and metropolitan areas
  • Orders are fulfilled from Melbourne
  • Surcharges may apply for remote or regional areas
  • Delivery timeframe: 5–10 business days

Additional Shipping Information

  • Delivery times may vary based on distance from fulfilment centre
  • Courier partners include: FedEx, DHL, UPS, Palletways, Team Global Express
  • Shipping cost may depend on size, weight, and freight classification
  • Any surcharges are clearly shown at checkout or before dispatch

For any shipping questions or destination confirmation, please contact us before placing your order.